You are not alone

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The Christmas holiday can be a time when we have to deal with some problems.
The Department of Health and Human Services can help.

We have highly trained staff available in your area, who can put you in touch with community service providers to meet your needs.

Here are the services available over the holiday season.

Mental Health Services

Christmas can make existing problems seem even bigger at a time when everyone else seems to be having fun.

If you’re feeling down, help is available every day, any time. You can call Lifeline 13 11 14, Lifelink Samaritans 6331 3355, or 1300 364 566 if outside the Launceston area
or the Kids Helpline 1800 551 800.

The Department of Health and Human Services continues to provide mental health services over Christmas and the New Year through the Mental Health Services Helpline
1800 332 388, available 24 hrs, seven days a week.

There are several things you can do to help others over Christmas, including:

  • making time for those alone and remembering how stressful Christmas is for some, financially and personally
  • remembering mental health is everybody’s business – take some time to help everyone have an enjoyable festive period.

Alcohol and Drug Services

This holiday period, Tasmanians are encouraged to be mindful of the harmful effects that come with over indulging in alcohol and drugs.

For information and advice about local services, contact the Alcohol and Drug Information Service on 1800 811 994 any time.

Helpful tips to celebrate safely this Christmas/New Year:

  • Plan your night out, if you drink DON’T drive.
  • Organise a lift home or place to stay the night.
  • Pace yourself with non-alcoholic ‘spacer’ drinks.
  • Eat before and while you are drinking.
  • Stick with friends and stay in safe places.
  • If you’re the host, take care of your guests and provide non-alcoholic drinks, food and space for people to sleep the night
  • DON’T mix alcohol and drugs, you may experience a bad reaction.

Gamblers Help Services

If gambling is affecting you or someone you know, phone the Gamblers Helpline on 1800 858 858 any time or go to Gambling Help Online (www.gamblinghelponline.org.au).

Parenting Support

Sometimes being a parent can be difficult. Support is available 24 hrs a day for parents of children up to five years. Phone the Parenting Line on 1300 808 178 (see ‘Children and Youth Services’ at right for operating hours).

Disability Services

Most community sector providers, such as respite and accommodation support, continue to operate over the Christmas period. If you need help during this period please contact Gateway Services on 1800 171 233.

Child Safety Services

Children have the right to be physically and emotionally safe at all times. Child abuse can involve physical abuse, sexual abuse, emotional abuse and/or neglect. The longer the maltreatment continues, the more serious the effects on the child.

If children have been abused, they need others to help them. If you believe a child is being abused or is at risk of abuse during the holiday period, call the emergency Child Safety Hotline on 1300 737 639 or call Tasmania Police.

Family Violence Counselling and Support Service

Family violence includes physical, verbal, sexual, psychological, financial and/or social abuse. Adults, young people and children can all be affected by family violence. Sadly, some families experience family violence during the Christmas holidays.

If you experience family violence, it is not your fault. Help is available. Contact the Family Violence Response Line on 1800 633 937 or for counselling and support, contact the Family Violence Counselling and Support Service on 1800 608 122.

The Family Violence Counselling and Support Service is a free, extended hours service provided by Children and Youth Services as part of the State Government’s Safe at Home response to family violence.

Remember, violence is a crime. If you’re in immediate danger, contact Tasmania Police – phone 000 or go to the nearest police station. Violence is never OK and is never justified.

Alcohol is no excuse. You don’t have to put up with abuse. Everyone has the right to be Safe at Home.

Sexual Assault Support Service

Unfortunately, the Christmas and New Year period can be a time when people are more vulnerable to assault. That includes sexual assault and rape. When you’re out on the town, keep a close eye on your drink so it doesn’t get spiked.

If you have been sexually assaulted, or suspect you have been, you need to get support and assistance as soon as possible.

It’s also important any evidence is collected as soon as possible after the assault. Sexual assault support services are available in each region to offer support and practical assistance to victims:

  • North – contact Laurel House North on free call line 1800 697 877.
  • North West – contact Laurel House North West on free call line 1800 697 877.
  • South – contact Sexual Assault Support Service on free call line 1800 697 877

Elder Abuse

Abuse of an older person is typically carried out by someone close to the older person, with whom they have a trusting relationship: partners, children, in-laws, grandchildren, other relatives, carers, friends and paid support workers. Elder Abuse can take many forms: fi nancial, emotional/ psychological, physical, social, sexual and neglect.

More than one type of abuse can be occurring at any one time.

The Helpline provides callers with information, advice and referral on actions they can take to prevent and respond to elder abuse. Contact 1800 441 169

General Practitioners (GPs)

For information about doctors’ surgeries open over the Christmas and new year period, go to Primary Health Tasmania’s after hours website: www.tasafterhours.com or phone the healthdirect number 1800 022 222.

Housing Connect

Housing Connect services help low income and vulnerable Tasmanians, including people who are homeless or at risk of homelessness, to find or maintain appropriate and affordable homes.

Housing Connect Front Door offices are open from 9am – 5pm weekdays.

The Housing Connect After Hours service operates from 5pm – 9am weekdays and 24 hours on weekends and public holidays. The After Hours service provides emergency assistance including accommodation, information, advice and referral to people in crisis.

Housing Connect can be contacted 24 hours a day, seven days a week on free call 1800 800 588.

Service NameService ProvidedDates / Hours AvailableContact
Alcohol & Drug Information Service Available 24/71800 811 994
Drug & Alcohol Clinical Advisory Service Available 24/7 for Health Professionals1800 812 804

Alcohol & Drug Statewide Services

Counselling & Support Services (statewide)

Closed from COB 22 Dec 2017 reopening 2 Jan 20181300 139 641

Alcohol & Drug Statewide Services

Inpatient Withdrawal Unit (St Johns Park)

Available 24/471300 139 641

Alcohol & Drug Statewide Services

Pharmacotheracpy Dosing

 1300 139 641

Alcohol & Drug Statewide Services

Clarence Integrated Care Centre

Closed from COB 22 Dec 2017 - 2 Jan 2018
Normal dosing hours for St Johns Park and Clarence will resume on Tuesday 2 Jan 2018 
1300 139 641

Alcohol & Drug Statewide Services

Pharmacotherapy Clinic (St Johns Park)Closed from COB 22 Dec 2017 - reopening 2 Jan 20181300 139 641
Ambulance Tasmania Emergency services available 24/7
Administration closed from COB 22 Dec 2017 reopening 2 Jan 2018
Emergencies: 000
Non-urgent requests: 1800 008 008 
BreastScreen Tasmania Closed from COB 22 Dec 2017 reopening 2 Jan 201813 20 50
Children and Youth ServicesChild Health and Parenting ServiceClosed COB 22 Dev 2017 reopening 2 Jan 2018Emergencies 1300 808 178
Children and Youth ServicesChild Safety ServiceClosed 22 Dec 2017 reopening 2 Jan 2018 (skeleton staff during this time)Emergencies 1300 737 639
Children and Youth ServicesCommunity Youth JusticeClosed 22 Dec 2017 reopening 2 Jan 2018 (skeleton staff during this time). Emergency service available 24/7.Emergencies 1300 737 639
Community HealthCommunity Health CentresHours will vary around the statePlease see White Pages under 'H' for Health and Human Services, Department of.
Community HealthCommunity NursingHours will vary around the stateIn a medical emergency, call 000 or go to your nearest hospital emergency department.
Correctional Primary Health Services(to contact patients in health clinics at any Tasmanian prison)Available 24/76166 1249
Dental Services(available for school children up to 18 years, and adults who hold Health care Cards or Pensioner Concession Cards)Closed from COB 22 Dec 2017 reopening 2 Jan 2018
Emergency services are available at clinics in new Town (Archer St), Launceston (Kelham St), and Burnie (Parkside, 1 Strahan St) on 27, 28 and 29 Dec 2017
Phone 1300 011 013
After hours contact your GP or local hospital 
Disability Services Offices closed from COB 22 dec 2017 reopening 2 Jan 2018For assistance over this period contact the Gateway Services on 1800 171 233
Elder AbuseElder Abuse Tasmania HotlineThe Helpline will only be closed for public holidays (Christmas Day, Boxing Day and New Years Day). At other times the Helpline will be open 9am - 4pm Monday to Friday.1800 441 169
Family Violence Counselling and Support Service Available every day.
Weekdays 9am to midnight
Weekends and public holidays 4pm to midnight 
1800 608 122
Gamblers Help ServicesGamblers Helpline TasmaniaAvailable 24/71800 858 858
Gamblers Help ServicesGambling Help OnlineAvailable 24/7www.gamblinghelponline.org.au
email/chat service 
Gateway ServicesEntry point to family and disability servicesClosed weekends and public holidays.
Open during business hours 27, 28 and 29 Dec 2017 
1800 171 233
Healthdirectfree health information and adviceAvailable 24/71800 022 222
Home and Community Care (HACC) Program Closed weekends and public holidays.
Check with your service provider.
1300 769 699
Hospitals
(emergency medical care is available at the major hospitals) 
Royal Hobart HospitalOpen 24/76166 8308
Hospitals
(emergency medical care is available at the major hospitals)
Launceston General HospitalOpen 24/76777 6777
Hospitals
(emergency medical care is available at the major hospitals)
North West Regional Hospital (Burnie)Open 24/76493 6000
Hospitals
(emergency medical care is available at the major hospitals)
Mersey Community HospitalOpen 24/76478 5500
Hospitals
(emergency medical care is available at the major hospitals)
District HospitalsOpen 24/7Please see the White pages under 'H' for Hospitals
HousingCrisis accommodation (for people who are homeless or at risk of homelessness)Available 24/71800 800 588
HousingHousing Connect ServicesAvailable 24/71800 800 588
HousingHousing Connect OfficesClosed weekends and public holidays.
Open during buriness hours 27, 28 and 29 Dec 2017 
1800 800 588
Housing Housing Tasmania Emergency MaintenanceAvailable 24/71800 655 663
HousingHousing Tasmania Service CentresClosed from COB 22 Dec 2017 reopening 2 Jan 20181300 665 663
Mental Health Services HelplineFor information, advice and referralsAvailable 24/71800 332 388 or 6166 6333
Palliative Care Service (physical, emotional, social and spiritual support for people living with life-limiting illnesses and their families)Whittle Ward (Hobart)Open 24/76166 2800
Palliative Care Service (physical, emotional, social and spiritual support for people living with life-limiting illnesses and their families)Community Palliative CareClosed weekends and public holidays. Open during business hours 27, 28 and 29 Dec 2017North: 6777 4587
North West: 6477 7760
South: 6166 2820 
Poisons Information CentreEmergency informationAvailable 24/7131 126
Public and Environmental Health Hotline 24/7 emergency contact1800 671 738
www.dhhs.tas.gov.au/publichealth
Sexual Assault Support ServicesSupport for victims of rape or sexual assault24/7 emergency contactNorth: 1800 697 877
North West: 1800 697 877
south: 1800 697 877

Normal services resume Tuesday 2 January 2018

Note that calls to 1800 numbers are free except when you're calling from a mobile phone.

Calls to 1300 and 13 numbers are generally at the cost of a local call except when you're calling from a mobile phone.