Communications and Health Literacy Workplace Toolkit

Communication and Health Literacy
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The Communication and Health Literacy Workplace Toolkit provides information and practical tools to help health and human service workers improve health literacy and reduce the health literacy demands placed on people using our services. That means making it easier for people to access, understand, appraise and use health information and services.

There's a lot of information in this Workplace Toolkit, and it doesn't matter where you start. The important thing is to make a start. Scroll down to the topic that's most important for you today – and jump right in.

When you climb back out, we'd love to hear from you! Please let us know how useful you found this toolkit and anything you'd like us to improve or add. Email

What is health literacy?

About the toolkit

Where to get more information about health literacy

Spoken Communication

Written communication

People with additional communication needs

Improving the health literacy environment of services

Workplace assessment tools

Improving health literacy


For more information about Communications and Health Literacy in health and human services email

October 2014